Findlay Toyota Prescott – A Dealership Success Story by DataClover
How Findlay Toyota Prescott Created A Digital-First Service Experience for Its Customers & Vehicle Owners Using DataClover's Powerful DealerServiceHub (DSH) Program
The Problem
For quite a while, Findlay Toyota Prescott was able to convert only about 2% of the online traffic they were receiving on their website into service appointments. When inspected thoroughly, most customers were dropping out of their (previously installed) online scheduling tool because it took over 20 clicks and several screens to complete. Overall, the dealership had a weak return on service advertising and a poor customer experience on its website.
The Solution
After witnessing the success of DataClover’s tools on other dealership platforms in real time, Findlay Toyota Prescott quickly decided to implement our products on its website. With the help of our powerful DealerServiceHub (DSH) program, Findlay Toyota Prescott saw an immediate improvement to its impending problems.
The DealerServiceHub program provides a quick and simple service appointment booking experience to a dealership’s customers. That’s right, our powerful tool enables a customer to digitally book their service appointments with the dealership in no more than a couple clicks and within a few seconds!
Within the first two weeks of implementing our DealerServiceHub (DSH) program, the dealerships started converting 34% of its service website traffic into online appointments. This means that during this time, Findlay Toyota Prescott received 50 service appointment requests which were converted directly from the customers who visited its website.
The Future
Today, DataClover’s DealerServiceHub (DSH) is enabling Findlay Toyota Prescott’s service advertising dollars to produce more business and revenue for its dealership. At the same time, the dealership’s customers are enjoying a digital-first service experience.
You can check several more of our dealership success stories here.
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DataClover enables dealerships to digitally identify and target potential service customers so they can easily match and sell the most appropriate products/services (bundles) with various discounts and offers to them.
A Dealership Success Story by DataClover
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